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Friday 14th January 2005

Summersault joins e-Services Philippines 2005, the largest BPO event in the Philippines.

e-Services Philippines, the country’s largest IT enabled services (ITES) and outsourcing expo, will take place February 17-18, 2005 at the EDSA Shangri-La Hotel, Manila according to Assistant Secretary Felicitas Agoncillo-Reyes, executive director of the Center for International Trade Expositions and Missions (CITEM), the trade promotions arm of the Department of Trade and Industry and organizer of the event.

A business conference featuring prominent international ITES experts, senior executives, and top government officials will take place concurrent to the expo.

Now in its fifth year the 2005 exhibit will feature the country’s best and brightest global ITES providers in six key areas: animation, business process outsourcing, contact centers, medical transcription, software development, and engineering and design, according to Reyes.

The exhibit will also feature companies that provide products and services to local IT outsourcing firms, as well as government agencies offering electronic constituency services, and other institutions offering examples of groundbreaking IT innovation.

e-Services Philippines is organized annually to showcase the world-class capabilities of Philippine ITES providers, help sustain and grow investor interest in the Philippines, and generate business opportunities for ITES providers, related businesses, and IT professionals.

“This year’s exhibit featured over one hundred exhibitors, drew approximately 4,000 visitors from around the world, and served as an arena for the initiation of meaningful and profitable business relationships between outsourcers and service providers. Feedback on this year’s expo both locally and internationally has been extremely positive, and we will leverage this goodwill to deliver an even stronger event next year,” said Reyes.

Concurrent to the expo, CITEM will organize a two-day business conference. The conference will feature presentations and panel discussions by local and international business and ITES executives as well as top Philippine government officials.

Panel discussions will be concerned with a range of pressing issues, including branding the Philippines as an outsourcing destination of choice, the technological imperatives of global competitiveness, and sustaining the demand for skilled manpower by enhancing educational infrastructure. A global research firm specializing in ITES will provide an overview of e-services trends that will shape the business landscape over the next half decade.

Tuesday, 16th November 2004

Summersault is officially awarded ISO 9001:2000 accreditation in a ceremony held at their head office.

On November 8th, 2004 the Governing Board of Certification International Philippines, awarded Summersault, Inc. a Certification of Registration to ISO 9001:2000 for its provision of Business Process Outsourcing services.

Cecile Malay, Summersault's Head of quality, explained "This certification confirmed that our integrated outsourced services based in Manila, Philippines have conformed to stringent international standards for achieving process quality, a high level of service and a system for continuous improvement of quality throughout all departments."

"We reached this milestone after ten months of putting in place clear, thoroughly documented management and planning procedures designed to ensure high-quality performance. We are all very proud that we were able to achieve this throughout the organization without the use of an external consultant."

Ms. Malay also pointed out that "This has laid the foundation for ensuring that all our current and future clients will achieve the high level of focus and attention to quality in our day to day work, but in addition to this we are also working on a number of other quality initiatives including Six Sigma and BS 7799 ."

International BPO news

XXX Corp. plans to acquire Dash Services , a business process outsourcing (BPO) company in Gurgon, near Delhi, Wednesday.

... continuation of the consolidation in the Indian BPO industry, according to Ravindra Datar, principal analyst for IT services and BPO at Gartner

BPO Company acquires Indian BPO company Daksh

of 22 business transformation delivery centres, adding capabilities in India and the Philippines.

BPO Corp. is not new to using Philippines to deliver BPO services to its customers. The 1,000 employees at its Manila subsidiary handle software development for both BPO corp. and its clients.

The proposed acquisition of BPO-Philippines by Business Process Outsourcing Corp. is a continuation of the consolidation in the Philippine BPO industry, according to principal analyst for IT services and BPO at Garter Research and Advisory Services.

"Successful BPO firms in the philippines that want to expand further abroad, need the brand, marketing muscle and financial support from a large multinational company or a large bpo house," ratad said. "The acquisition of BPO Corp. by BPO-Philippines will fit into this category."